CHCDIV001 – Work With Diverse People

Course Handbook
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Introduction

Application of Unit of Competency
What you will be expected to do in this course
Enrolment Form
Workshop Booking

 Reflect on own perspectives

 1.1 Identify and reflect on own social and cultural perspectives and biases
Work with awareness of own limitations in self and social awareness
Use reflection to support own ability to work inclusively and with understanding of others
Identify and act on ways to improve own self and social awareness

Appreciate diversity and inclusiveness, and their benefits

Value and respect diversity and inclusiveness across all areas of work
Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness
 Use work practices that make environments safe for all

Communicate with people from diverse backgrounds and situations

Show respect for diversity in communication with all people
Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence
Where a language barrier exists, use effective strategies to communicate in the most efficient way possible
 Seek assistance from interpreters or other persons according to communication needs

Promote understanding across diverse groups

Identify issues that may cause communication misunderstandings or other difficulties
Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity
Make an effort to sensitively resolve differences, taking account of diversity considerations
Address any difficulties with appropriate people and seek assistance when required