CHCCCS019 – Recognise and Respond To Crisis Situations 

Course Handbook
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Introduction

Application of Unit of Competency
What you will be expected to do in this course
Enrolment Form
Workshop Booking

Identify imminent crisis situations

Recognise and respond to signs indicating that there may be safety issues for people
Consider indicators from direct and indirect communications that suggest the presence of safety issues
Ask directly about safety issues whenever there are grounds for concern, and take immediate action based on organisation’s procedures

Address immediate safety concerns

Listen empathetically to details of current crisis situation
Affirm and strengthen links to safety and living
Provide structure and strategies for dealing with the immediate crisis through enabling thoughts and behaviours
Balance collaboration and direction according to the person’s current capacity for decision-making and coping
Identify and agree actions to reduce immediate danger and risk to others, including mobilisation of emergency assistance as required
Confirm that actions are legal, ethical, consistent with organisation policy and meet duty of care requirements
 Seek advice or assistance from supervisor as required

Provide referral for crisis intervention support

Empower person to make informed choices about further help
Explore possible barriers to seeking or accepting help and develop responses
Develop a plan with the individual that includes agreed first steps to access and use informal supports and professional help
Refer to appropriate professionals as required
Complete and maintain accurate documentation

Care for self

Recognise and minimise risks to self associated with crisis support
 Identify and respond to the need for supervision and debriefing